Today was my 3rd time at KX pilates Malvern and I've been loving it, until today one of your 6pm instructors was a kind of rude and ruined my entire class experience. While she was giving instruction on where to place our knees, I couldn't follow (bc I've never done reformer pilates before) she comes to my machine and says "I'm not saying it for nothing". Before that, as I was on the reformer with no base she also said "never ever ever do that because you'll fall over and die" which is something weird to say to a new client, if you're not joking. Her comments were snidey and put a damper on my whole experience there as a beginner and as someone who was looking forward to continuing with kx pilates. thats not how you push someone in class thats just borderline bullying. I hope you can tell your instructors to chill out and not out the clients rudely in front of everyone in class! the way you speak to people as a fitness professional is everything because people dont pay money to be spoken to like that. Thanks.