I canceled my plan at Estúdio DOT due to the behavior of the studio ceo/teacher (pilates/“move flow ambassador”). I've already received my refund and it's all over. What is the reason? I started taking classes with the professional at Estúdio in July 2022. I am 57 years old and have a difficult history that involves a lot of pain, trochanteric syndrome, sedentary lifestyle, anxiety, and therefore, it would be a delicate process and just being willing to take classes and activities was already a huge step forward for me. Local professionals were aware of this. For about three months, despite my limitations, I took the classes and noticed improvements in my pain. I renewed my plan. However, I gradually felt an aggressive tone on the part of the teacher towards me, a certain harshness and impatience in the responses and reactions. The situation reached its climax when, in early December, during a class, the "move flow ambassador" began to imitate the way I move, with my physical limitations and difficulties. She would say: “Soft, you?’, “All hard there!” in a derogatory and embarrassing tone, in front of all the students, imitating me as if I were a robot, an object. Unbelievable. And I researched before choosing this location, but.... Just hanging out. When I cancelled, I was asked what the problem was. I explained. They apologized to an expected standard. The situation went beyond having "failed on the premise of good care". It was aggression, unethical behavior. And "the work and the good results obtained" were smaller in the face of disrespect. In a restaurant, the starter and main course can be good, but if the dessert sends the customer to the hospital, the result of the experience explodes. "Communication failure" occurs through frank, sensitive, respectful dialogue. Assaulting, belittling, ridiculing a woman and her body is not "miscommunication". Fortunately, there are many options in the city and I immediately started work on another location. The danger is that this type of occurrence discourages people, keeping them away from physical activities and the search for quality of life. In these cases, we have to understand that the problem does not belong to us. We cannot carry what is not ours. Bulling and other ailments are problems for practitioners. As customers/consumers we have to make our experiences available by reporting them. This can be helpful. Let us make our choices with redoubled care. After all, there are reviews on google that bring compliments made by the owners themselves to their companies as if it were a customer manifesting themselves. Let them learn, so that someone else doesn't go through this.
