Dear, the problem was not the inflexibility of providing a test class, but the terrible service that was provided from the beginning. To begin with, the attendant did not ask how I was doing or what was the reason for contacting me, he just sent a photo with the times, when I asked about the possibility of scheduling a test class and if that was the standard of care, I was invited to look for a new studio. The fact that your Marketing strategy is flawed or not, for me is indifferent, what is relevant is the customer experience, which maybe you are not aware of, but it starts online. Therefore, I am very sorry if during the 9 years, in addition to the inability to sell, the skill of receiving feedback for the service provided was not developed.

For a place that is guided by the principles of yoga, I expected a humanized service, which seeks to bring solutions to customers, rather than limitations. I did not have the opportunity to know the services offered, but due to the initial service, I confess that I lost the will. I work with customer service and for me to be well received is as important as the service offered. Therefore, I comment here as a suggestion for them to invest more in quality of care.

I took my first class at Ghara almost two years ago, the experience was enough to never stop practicing. Hot Yoga is good for the body and soul, and with the support of great teachers and a great structure, everything is easier.

Very good place to practice hot Yoga, all the teachers are very attentive, the studio is very well maintained and has several treats like the cold towelette at the end of the class! It's very worth it!