Looks like others have had good experience and perhaps I just hit a bad day but I was quite disappointed in a facial I had been really looking forward to having done. First, Penny called to ask me to come 45 mins later which I was quite willing to do, however when I arrived I still had to wait 20+minutes. Their process didn't involve any steam, misting or even a good scrub. This was my first facial in Cyprus so I fault myself somewhat for not asking enough questions. Also my technician (not Penny) didn't inquire or discuss at all about my wants, needs, skin type, etc, except to tell me she couldn't do anything about my expressed request to tend to an area of concern because they don't have a steamer. The salon is very noisy and as a result not particularly relaxing, my facial "patting" was done in a curtained area right behind the front desk! Overall I just felt the place lacked professionalism. Penny apologized when I was finished and adjusted the price which I appreciated.