Our worst hotel experience ever, and we did not even make it further than the reception... We arrived late in the evening and had already booked and payed through agoda. First problem already appeared when our taxidriver had problems finding the hotel - he called the reception but did not get any help from them. After three calls, they had turned off their phone, so we could not ask for further directions. After an hour driving around we managed to find the hotel - and they were not happy to see us. We imidiately were told that they had not recived our booking or money, and that the hotel was full. The man in the reception did not want to help us, and refused to let us talk to the manager. Finally after 45 min we got to talk to him afterall, only to get told that we should leave and call agoda. Now it was after midnight, and we were in the middle of nowhere, so we got very upset and threatened to go to the police. After a while we got agoda on the phone, and suddenly the manager was there - imidiately admitting to agoda that they had overbooked the hotel because of our late arrival and that they ofcourse had recived our booking and payment. So we had been LIED TO ALL THE WAY! All the time they were very rude and did not take any of the blame. We ended up having to find another hotel in the middel of the night..