I have consulted Dr. Krishna Kumar for hair loss problem at BTM clinic and he prescribed me medicines for which he said can go to HSR branch which close to where i live. So last week when i went with my prescription the lady at the reception she checked and said that medicine isn't available come next week and give a call before coming. So i did the same and she said the medicines are available, when i dropped by she is like one among the meds( tablet) is not available. And i asked her last week you said the same and i gave you a call and you said it's available. So then she got up from her place and went into the store room, and came back with the tablets. She was rude and doesn't know how to handle patients at all. She was rather busy with her personal affairs on phone than with mine. And, after payment she is like i have goven you back the card and I'm like give me the bill, then she printed it out and gave ot to me. Disappointing service. Edit: saying it's not available right upfront and giving me back my perception and when i insisted and stayed there asking for it and later getting it isn't called confusion. That was like clear avoiding scene