I could have given rating in minus if I could. Worst service one could ever imagine. Instead of a relaxing stay, our stay with them was a nightmare from start to end. First they took more than 3 hours to give us a room, very pathetic start to say atleast. Then for every other interaction with middle level management was a disaster. You need to follow up with them multiple times for any kind of service, for things like water/salt that doesn't require any human effort to prepare easily took 1 hours and for other things they easily took 2 - 3 hours. They simply wasted our stay and it was just not us, any guest we interacted with were unhappy with their service. some of the lower level staff were good but other than that very bad management, bad quality and uncommitted staff.