Based on the good/great reviews I read about Coconut Lagoon in Pollachi, , I booked a hotel room , directly from hotel website, for Jan 25, 2018 for one night from my home in NJ on Dec 5,2017 and paid 50% deposit by Visa card. I received payment confirmation without dates, so I sent an e mail asking for a confirmation. To my shock, I received a response that my hotel was booked for Dec 5!!. I called number of times, keeping awake past 1 am EST to assure I can reach some one and resolve the issue. After talking with Mr. Vishnu yesterday, he asked to call back in 30 minutes. I called at least 6 times since than and no body will answer the phone, so I wrote an e mail and after 22 hrs I still have received no response. I would expect a well reputed hotel like Coconut Lagoon/CGH Earth would respond promptly, resolve the issue and confirm my 50% payment towards reservation for Jan 25 2018.
Depending on how quick the issue is resolved, and after my stay at hotel, I would review my rating and update it as appropriate.
Suresh Modi.