I've been visiting Rishikesh for several years now and came across Dewa Retreat on my first visit because of the delicious cafe that is owned by the hotel, Pure Soul Cafe (I highly recommend this cafe as well). I would eat there several times a week and I loved the friendly staff and the delicious food. So when I was booking my trip to Rishikesh again this year, I decided to stay at Dewa Retreat. I was not disappointed.
First, the staff are extremely helpful, kind and the service is 1st class. The rooms are clean and the view is amazing (I had a mountain view room). My bed was comfortable and I had all the amenities I needed. And if I ever needed anything else the staff was extremely helpful. The complimentary breakfast in the morning was always delicious and filled with a variety of foods that anyone would enjoy. Room service was also delicious. The area is quiet but also very close to everything you need while staying in Rishikesh. I walked to almost every place I had to go unless I needed to get to Ram Jhula or the Rishikesh market, then I took my scooter for a short ride.
Lastly, I wanted to mention the manager of the hotel, Ben Singh Chauhan. I've traveled around the world and stayed in many places. Very rarely do I see and talk with the manager as much as I did at Dewa Retreat. He sat and talked with me during my stay and always checked to make sure I had everything I needed. I would see him on the grounds several times a day speaking, sitting and connecting with many of the people staying at the hotel and even the ones just eating at Pure Soul Cafe. It was easy to see that he genuinely cared about their stay and wanted to make sure they were happy. His exact quote to me was, "I want people to enjoy their stay here. If they leave here and have an issue I won't know unless they write a bad review and that only helps us to fix the problem for the next person staying here. If there is an issue I want to fix it for the person while they are still with us so they are happy and enjoy their time with us. And the only way I can do that is if I talk with everyone and make sure they have everything they need before they leave." I don't see that much in my travels and I think it shows the level of treatment people receive when staying here. Because I had such a wonderful time my first week staying at Dewa Retreat that I decided to extend my stay and he was very helpful and made sure that I was able to get a very good price (the first week of my stay I had booked online with a big discount and he made sure the remaining two weeks of my stay was very comparable in price). I was grateful to him for that as he didn't have to do that.
Overall I had a wonderful stay at Dewa Retreat and I highly recommend it for anyone considering staying in Rishikesh... and definitely get the mountain view room, it's worth it!