Transportation prices are 2-3 times what you would pay with GoJek and they only offer drop off, so the shuttle service is not really a shuttle service but more of a taxi ordering service. The free shuttle only goes at 10am and 3pm. The yoga class at 11am makes no sense in terms of timing. Why would you schedule a yoga class in the middle of the day? Would be much better if this was at 8am or 9am, so guests can have breakfast afterwards instead of before. Plus if you’re planning to go into Canggu, you’re going to miss the class if you take advantage of the free shuttle.
Unfortunately I also have to agree with comments on cleanliness and the issues with the rooms: very dark and lots of mosquitoes. Open bathroom looks cool but is impractical in many ways including mosquitoes and you can hear everything from the room next door. The wash basins have been positioned too far back making washing your face or brushing teeth very awkward.
Service wise efficient in organising transport as requested (albeit at inflated prices), but otherwise not in line with the prices. The welcome spa treatment is a 10 min dry back massage over clothes. The massage itself was fine, but the spa is hidden away and looks like you’re walking into a boiler room. Better signage would help. Also I had to request a towel to be placed on the headpiece when the therapist asked me to lay down face down. Would have expected the bed to be prepared with that, regardless of whether it’s a 10 or 60 min massage, purely for hygienic reasons.
Guests keep to themselves, no chat, mostly couples. During reservation they assumed multiple times I was booking for two people despite me specifying single occupancy in my original booking enquiry via their website. During my stay they kept asking ‘for how many’ at breakfast etc when I’m clearly there by myself. That’s just not necessary. Booking direct promised additional benefits but paying the deposit was a hassle. Despite putting credit card info through their site with my booking request, payment wasn’t taken and they asked for copies of my passport and credit card to take the deposit payment which I refused for data security reasons. Then had to arrange a bank transfer which was fine but needlessly complicated. Check out also took a bit too long for my liking, 15 minutes when there wasn’t anyone else there.
One positive thing, I found the bed very comfy. I really wanted to love this place like someone else also said, but sadly won’t be returning. Would not recommend for solo travellers as it’s also too far out.