I have nothing negative to say about the studio and the instructors at pure. The facilities are beautiful and the classes are challenging. The 2 star review is simply coming from the fact that I didn't have a pleasant experience with the management at pure. I recently got a job in LA that is forcing me to relocate to the west coast. I emailed pure about my move and was told that I had to come in and cancel in person. I did so and then was told that I had to provide proof of employment in LA in order to cancel. I had my new boss, a private screenwriter in Los Angeles, write a letter explaining that I would be working for her in LA. I submitted it to pure and then was told that that was not adequate proof and the letter had to have a letterhead in order to justify a cancellation. Not only was their response insulting to my line of work and a massive inconvenience while coordinating a cross country move, it also baffles me why they would treat a paying customer like a liar. I had to go to my boss YET AGAIN to ask for another letter which she provided and I submitted to pure. I was then told that my membership would be cancelled and I wouldn't be charged any longer. Of course, here I am a month after that completely awful experience still being charged by pure and having to dispute the charges. As much as I loved the facilities and teachers here it has not been worth the customer service nightmare that I've had to deal with since. Save yourself and join modo yoga in the west village instead.