Dragon Dive Komodo Dive Centre Labuan Bajo - BalanceBoat is a business in Dive Centre category. The Dive Centre is located at Jl. Mutiara, Labuan Bajo, Komodo, Kabupaten Manggarai Barat, Nusa Tenggara Tim., Indonesia
Made a booking through an online booking platform, thinking this was an ordinary hotel, was expecting two beds, as this is what the listing described.
On arrival I was told that only one bed was available, which was a problem, since there were two of us men. No effort was made to help us at all. Not to change our room or provide a second room. The entire time, the owner acted as if it’s my fault for somehow not reading the listing, which makes no sense, as the listing clearly indicated two beds. In person, he verbally agreed to a refund and it said he would help contact the booking platform to process it.
He then lied to the online booking platform so that they refused our refund, so I had to pay for a room that I was not able to use.
This is a highly unscrupulous individual, it amazes me that he apparently leads dive trips and people put their lives in his hands. Scary.
Marcus W
I had an excellent three dives on a day trip with Dragon Dive Komodo. I was given a refresher dive in the pool the day before as it was a few years since I last went diving. Thank you to Kevin, Martin and the rest of the team for a great experience.
Made a booking through an online booking platform, thinking this was an ordinary hotel, was expecting two beds, as this is what the listing described.
On arrival I was told that only one bed was available, which was a problem, since there were two of us men. No effort was made to help us at all. Not to change our room or provide a second room. The entire time, the owner acted as if it’s my fault for somehow not reading the listing, which makes no sense, as the listing clearly indicated two beds. In person, he verbally agreed to a refund and it said he would help contact the booking platform to process it.
He then lied to the online booking platform so that they refused our refund, so I had to pay for a room that I was not able to use.
This is a highly unscrupulous individual, it amazes me that he apparently leads dive trips and people put their lives in his hands. Scary.
Marcus W
I had an excellent three dives on a day trip with Dragon Dive Komodo. I was given a refresher dive in the pool the day before as it was a few years since I last went diving. Thank you to Kevin, Martin and the rest of the team for a great experience.
Frank K
We did three dives (fundives) in the central Komodo Islands with Komodo dive. Our dive instructor was Martin. Really nice guy. He showed us the most beautiful spots in the area and we were really lucky to see lots of turtles and manta rays. Martin is a great instructor and we felt really safe diving with him. His enthousiasm while being underwater is amazing. Definitely recommend!
Jennifer
I have never had such a terrible experience with a dive company before. Staff (both local and foreign) are clearly underpaid (which reflected in their attitude). Maybe the reason it is the cheapest place to dive in Komodo, but cheap in this case is definitely NOT GOOD.
I observed one of their instructors was taking students whilst using Nitrox way below the maximum operating depth allowed for that percentage of oxygen. Meaning, EXTREMELY UNSAFE, and can result in fatality (I know this because I am an instructor myself). This place clearly doesn't care about safety and their customers, they are purely concerned about getting as many people through the door as possible to fill their greedy pockets. The owner and manager had no idea about customer service or satisfaction, and replied very rudely to questions that many people in my group had.
Philip F
After asking around we found that dragon dive offer the best price for a day of fun dives in Labuan Bajo.
The equipment was great and the boat had loads of space for lounging around in the sun, the food was excellent and the chef catered for our dietary requirements. The crew were friendly and extremely helpful while the dive guides (Miriam, Simon and Alexis) were great, Alexis in particular was great at spotting things large and small.
If you get the chance go to Batu Bolong!