We hope that during your stay at 137 Pillars House you will consider yourself at home.
Please ask anything of us, we will do our best to fulfill your wishes. Our own wish is that you fall in love with our corner of Chiang Mai and soak up the rich history of 137 Pillars House while you relax in our care.
We invite you to consider your Butler as a friend and advisor. He or she is there for you, to help in any way.
137 Pillars House feels more intimate than a typical hotel and we would rather show you around the house personally than bore you with the usual hotel service directory. The information on the following pages is simply provided for your immediate convenience.
Our team looks forward to sharing their favorite addresses and activities around Chiang Mai with you. For advice on what to visit and to make arrangements, contact your Butler or our Guest Service staff by dialing “0”
The electrical current is 220 volts, 50 cycles. You will find an adaptor in your desk. If you require additional adaptors, please dial “0”
Your guestroom has individual thermostatically controlled switches, enabling you to regulate your room temperature. If you require any assistance, please dial “0”
For airline reservations or flight reconfirmations, contact your Butler or our Guest Service staff by dialing “0”
Airport tax is included in the airline ticket price of all passengers departing Chiang Mai on domestic and international flights.
When you wish some time for yourselves, our attentive and English-speaking babysitters available. Please contact your Butler or our Guest Service staff by dialing “0” to make these arrangements at least 24-hours in advance.
We offer authentic Thai artifacts and artisan crafts as well as conveniences such as mosquito repellent and postcards in our small retail shop located in the main 137 Pillars House. Your butler can also assist you to purchase items from your guestroom including the bathrobe and bathing amenities.
We accept Visa, MasterCard, American Express and UnionPay.
Our Concierge will happily accommodate every guest request and assist with tours, transfers and anything else that is of interest.
We offer Thai Baht exchange for most international currencies and can arrange for currency exchange of others for a nominal fee through an authorized center nearby. Please contact your Butler or our Guest Service staff at Reception.
Breakfast is served in The Dining Room, located directly behind the main 137 Pillars House. Breakfast is available from 6.30am to 10.30am. Palette is opened from 11.00am to 10.00pm. Meals and snacks are also available by the swimming pool. Room service operates from 6:30am to 10.00pm daily for your convenience.
We advise our guests to drink the complimentary drinking water provided in the mini-bar. For your convenience, additional bottled water has been placed in your bathroom as well.
You will find the latest weight training and cardio equipment in our Gymnasium located at the lower level of the main 137 Pillars House, open 24 hours daily. Should you wish to work out with a personal trainer or require a yoga instructor, your Butler will be happy to make those arrangements at your convenience.
In case of emergency, a fully charged flashlight has been placed inside the wardrobe.
Your guestroom is cleaned and serviced by our housekeeping staff daily, including an evening turndown service.
We do share this extraordinary natural environment with mosquitoes and other insects. We undertake safe pest control procedures regularly, however for those who require additional protection, mosquito repellent is available in the boutique.
There is a telephone available in your room from which you can make international calls directly. For further information please contact any of our Guest Service Agents by dialing “0”.
Complimentary LAN access is available in your room, while wireless internet access is available throughout 137 Pillars House.
Pressing service is available however if you prefer, our butler will be pleased to deliver an iron and ironing board upon request. Please contact your Butler or our Guest Service staff by dialing “0”.
Our housekeeping staff adheres to 137 Pillars House’s environmental policy and we do not use any plastic or other non-biodegradable materials when returning your clean garments. Laundry lists and bags are located in your closet. Please place any laundry in the bag provided with the completed laundry list. If you prefer, your Butler will be happy to fill out the list on your behalf. Laundry sent before 10:00am will be returned the same day.
We will be delighted to escort you to and from Chiang Mai International Airport, as well as show you around our city and into the countryside by chauffeur-driven limousines. Or may we suggest a new model van for family outings. Both are available by hourly and daily rates as well as for airport transfers. Your Butler or our Guest Service staffs will make these arrangements upon your request.
Your Butler will be pleased to offer you an assistance in tracing your belongings.
If you wish to send mail or expect a delivery, please allow your Butler to assist. Stamps and postcards are available for purchase at reception.
Your guestroom is regularly maintained however should you encounter an unexpected problem, please contact your Butler or our Guest Service staff by dialing “0”. We will arrange for immediate attention.
Thai and Western massages are available at Nitra Spa. You will find the full menu on your desk. Please contact your Butler or our Guest Service staff by dialing “0” to make a booking.
Medical and dental care in Chiang Mai is of a high international standard. Should you require the services of a doctor or dentist, your Butler will assist you immediately. In the event of a medical emergency, dial “0”.
Soak up some rays or dive into our shimmering 25 × 5.5 metre pool. Enjoy cocktails, fresh juices, light refreshments and culinary delights from our menu, delivered by our attentive team while you unwind and relax.
If we can be of assistance, please call at Reception or call us by dialing “0” from your room at any time. We are always happy to assist you.
Chiang Mai is a very safe community however we have a private security company on site 24 hours a day to look after the personal safety and interests of our guests.
Guestrooms are a non- smoking environment. Thank you for respecting this. We appreciate you smoking only outside on your private veranda.
Two umbrellas have been placed in the umbrella stand in front of your entrance door for use during your stay with us.
A personal safe with instructions is located in the closet for your convenience. Please note that the hotel is not liable for any loss of personal valuables placed in the safe. For the safe keeping of your most valuable items, your Butler will assist you to place these in the hotel’s safe deposit boxes in our management office.
With five distinctive selections ranging in size and bed styles, our luxurious suites offer the ultimate in comfort and relaxation. Each suite features an outdoor living space with comfortable, hand-crafted furniture overlooking tropical gardens. Inside you will find high ceilings, a large en-suite dressing room with walk-in closet, a sizeable bathroom with separate indoor/outdoor garden showers, and a Victorian bathtub. A unique experience in every sense awaits. The choice is yours.
Our Dining Room offers breakfast, lunch or dinner in an al fresco or restaurant setting. Enjoy handcrafted classic and contemporary cocktails at Jack Bain’s Bar and savour the art of gourmet cuisine at Palette. For the finest Thai and Lanna cuisine with organic ingredients join us at the Dining Room and partake in afternoon tea at the gardens or the Parlour.
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