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Lilianfels Blue Mountains Resort And Spa

5 (60 reviews) 306 Views Hotel & Spa Katoomba, New South Wales
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Lilianfels Blue Mountains Resort And Spa Reviews (60)

Jennifer Clohessy
Stayed at Lilianfels last week and was taken aback by the lack of sanitizing in the downstairs dining area. A wet rag was used to wipe tables roughly after people left but no sanitizing spray was used. Leather lounge chair arms were not wiped over either. Everywhere we went inKatoomba was marvelous and fastidious cleaning evident, just not at Lilianfels. We the public expect a higher standard to be maintained permanently. Darleys restaurant was an amazing experience. 5/5. I will go there again. As for the High Tea, it was beyond a joke. Nothing special about that and lumped with large scones on bottom tray. Very poor.
John McLoughlin
Wow expectations were high for as great 4 days but was let down by poor service (bar), lack of on site parking (street paid), and a lift that was out of action, and room service removing the soap. The Lounge bar service, waited to be seated no staff anywhere to be seen and lots of uncleared and dirty tables (3pm), after being seating waited 10 minutes to take an order. Friday night after dinner, repeat performance but the music was good. The rooms are big and great views but to remove all but 1/2 cake of soap after cleaning seemed weird. Parking was impossible on site leaving no option but to park in the street, before 5pm meter paid parking only. The food at the restaurants was was great and the service there was refreshingly good, friendly. For a 5 star hotel it was very disappointing and expected much more. Can not recommend. ??

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Lilianfels Blue Mountains Resort And Spa offers accommodation as follows

https://www.lilianfels.com.au/accommodation

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Lilianfels Blue Mountains Resort & Spa, 5-19 Lilianfels Ave, Katoomba NSW 2780, Australia
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