Wow expectations were high for as great 4 days but was let down by poor service (bar), lack of on site parking (street paid), and a lift that was out of action, and room service removing the soap. The Lounge bar service, waited to be seated no staff anywhere to be seen and lots of uncleared and dirty tables (3pm), after being seating waited 10 minutes to take an order. Friday night after dinner, repeat performance but the music was good. The rooms are big and great views but to remove all but 1/2 cake of soap after cleaning seemed weird. Parking was impossible on site leaving no option but to park in the street, before 5pm meter paid parking only. The food at the restaurants was was great and the service there was refreshingly good, friendly. For a 5 star hotel it was very disappointing and expected much more. Can not recommend. ??